Enhancing Accessibility Through Customer Experience
How does Customer Experience (CX) improve accessibility? How can agencies effectively support the needs of their customers? Nicshan Floyd, Deputy Director for Customer Experience at DHS and his team will discuss the importance of building human-centric products and services through customer experience best practices and accessibility guidelines. They will walk through key steps for inclusive design, cover the benefits of Customer Experience (CX) and talk about how to build accessible products beyond the Section 508 standards. Sign Language and Real Time Captioning will be available. Questions for the presenter can be submitted during the registration process.
Alterations: A Review of Requirements in the ADA and ABA Standards
October 03, 2024
02:30 PM - 04:00 PM
Registration Link
Presenters: | Sarah Presley |
ADA ABA Building & Sites
02:30 PM - 04:00 PM
Registration Link
Presenters: | Sarah Presley |
ADA ABA Building & Sites
Determining what is required to be accessible when an existing facility is altered or expanded can be a challenge. This session will review how the 2010 ADA Accessibility Standards and the Architectural Barriers Act Accessibility Standards apply to planned alterations and additions. Presenters will clarify common sources of confusion, including what type of work constitutes an alteration, how the scope of work determines application, the exception for technical infeasibility, the provisions for primary function areas and accessible paths of travel, some exceptions specific to alterations, and the exceptions for historic facilities. This webinar will include video remote interpreting (VRI) and real-time captioning. Participants may submit questions in advance of the webinar during the registration process or may ask questions during the live session.
