The Access Board provides confidential technical assistance on its accessibility guidelines and standards and accessible design through its helpline at 1-202-272-0080, extension 3, and by email at ta@access-board.gov from 10:00 a.m. to 4:00 p.m. (ET) weekdays. Accessibility specialists are available to answer questions on accessibility as it relates to the built environment, recreation and outdoor areas, streets and sidewalks, transportation vehicles and vessels, information and communication technology, and medical diagnostic equipment.
The Board also provides guidance documents that explain requirements in the current editions of the ADA Guidelines and ABA Standards. These guidance documents offer clearly labeled recommendations for best practices that exceed the minimum requirements. The Board also provides animations to help design professionals understand the reason and method of application of the requirements in the standards. In addition, technical assistance documents that review design recommendations are available. For information on and to request training, visit the Board's Training page.
Technical Assistance by Phone
Phone 1-202-272-0080, extension 3 from 10:00 a.m. to 4:00 p.m. (ET) weekdays for all technical assistance needs regarding the guidelines and standards covered by the Americans with Disabilities Act (ADA), Architectural Barriers Act (ABA), and Section 508 of the Rehabilitation Act.
Buildings & Sites
Email ta@access-board.gov for technical assistance on general building and facilities.
Information & Communication Technology
Email 508@access-board.gov for questions on the Board’s Revised 508 Standards for information and communication technology (ICT). Additional 508 resources are available at: www.Section508.gov.
Healthcare
Email mde@access-board.gov for questions about accessibility standards for medical diagnostic equipment, including exam tables, scales, x-ray, and other equipment.
Outdoor
Email ta@access-board.gov for questions about outdoor areas, including trails, beaches, and picnic and camping areas.
Passenger Vessels
Email pvag@access-board.gov for questions about passenger vessels, including cruise ships, ferries, and tenders intended to transport passengers.
Public Rights-of-Way
Email row@access-board.gov for questions about public rights-of-way, including sidewalks, street crossings, and other pedestrian used features.