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The U.S. Access Board’s Technical Assistance phone number is now 202-272-0080 extension 3.

Self-service Transaction Machines


In May 2021, the Access Board hosted a public forum on access to self-service transaction machines (SSTMs) and self-service kiosks. A summary, the recording, and presentation materials of the forum are available in the Board’s May 24, 2021 news article.

The Board intends to propose supplementary provisions for SSTMs and self-service kiosks in a future rulemaking that are based on both the technical requirements for ATMs and fare machines in the Americans with Disabilities Act (ADA) and Architectural Barriers Act (ABA) Accessibility Guidelines, as well as relevant provisions for hardware in the Revised Section 508 Standards. In addition, the Board intends to address the types of SSTMs and self-service kiosks to be covered under both the ADA and the ABA and the number or percentage required to comply. The Board will publish an Advanced Notice of Proposed Rulemaking in 2022.

To learn more about the Board’s rulemaking process, visit the Board’s rulemaking process page.