Survey Background

During 2010, the US Access Board joined with other federal agencies in participating in the Federal Employee Viewpoint Survey, as required by the National Defense Authorization Act for Fiscal Year 2004 (Public Law 108-136, November 24, 2003, 117 STAT. 1641). Congress established a requirement for agencies to conduct an annual survey of their employees to assess employee satisfaction as well as leadership and management practices that contribute to agency performance.

Survey Process

The 2010 Federal Employee Viewpoint (FEV) Survey focuses on employee perceptions that drive employee satisfaction, commitment, and engagement, which ultimately contribute to the mission of agencies. The 2010 FEV Survey was administered during late February and early March in 2010 to over 500,000 permanent, full-time Federal employees. This year OPM extended an invitation to all small and independent agencies, and the Access Board was pleased to participate. OPM received responses from over 263,000 employees which represents a 52% response rate. From the Access Board, 22 out of 26 employees completed the survey.

Survey Findings

The tables below compares the 2010 Governmentwide survey results with the Access Board survey results. The Access Board results are similar to the governmentwide results in many areas. However, the Access Board results are more positive in some areas but more negative in a few other areas. Most of the Access Board respondents believe that: the agency produces high-quality products and meets its missions, senior managers communicate clearly the goals and priorities of the organizations, and the employees receive support from their supervisors, team leaders, and managers to balance their work and life issues. On the other hand, the Access Board employees are more dissatisfied about their training opportunities and the agency’s management of poor performers, compared to employees in other agencies.

The management at the Access Board plans to maintain a high-performing, effective, and family-friendly workplace while working on ways to improve its performance culture for all employees. Please note that additional information concerning the 2010 Governmentwide survey results is available at the OPM website.

My Work Experience
1. I am given a real opportunity to improve my skills in my organization.NPositiveNeutralNegative
2010 Governmentwide 262,929 65.9% 15.9% 18.2%
2010 U.S. Access Board 22 76.3% 10.1% 13.6%
2. I have enough information to do my job well.NPositiveNeutralNegative
2010 Governmentwide 262,810 72.9% 14.1% 13.0%
2010 U.S. Access Board 22 81.6% 9.5% 8.9%
3. I feel encouraged to come up with new and better ways of doing things.NPositiveNeutralNegative
2010 Governmentwide 262,091 59.9% 18.3% 21.8%
2010 U.S. Access Board 22 76.9% 8.8% 14.2%
4. My work gives me a feeling of personal accomplishment.NPositiveNeutralNegative
2010 Governmentwide 262,828 74.7% 13.5% 11.9%
2010 U.S. Access Board 22 75.7% 14.2% 10.1%
5. I like the kind of work I do.NPositiveNeutralNegative
2010 Governmentwide 262,447 85.6% 9.6% 4.8%
2010 U.S. Access Board 22 81.1% 8.7% 10.1%
6. I know what is expected of me on the job.NPositiveNeutralNegative
2010 Governmentwide 262,073 80.8% 10.8% 8.4%
2010 U.S. Access Board 22 81.8% 14.1% 4.1%
7. When needed I am willing to put in the extra effort to get a job done.NPositiveNeutralNegative
2010 Governmentwide 262,614 96.7% 2.2% 1.0%
2010 U.S. Access Board 22 100.0% 0.0% 0.0%
8. I am constantly looking for ways to do my job better.NPositiveNeutralNegative
2010 Governmentwide 262,544 91.7% 6.9% 1.5%
2010 U.S. Access Board 22 85.8% 4.6% 9.6%
9. I have sufficient resources (for example, people, materials, budget)NPositiveNeutralNegativeDNK
2010 Governmentwide 261,850 50.1% 16.5% 33.3% 850
2010 U.S. Access Board 22 44.6% 41.7% 13.7% 0
10. My workload is reasonable.NPositiveNeutralNegativeDNK
2010 Governmentwide 262,264 59.1% 16.4% 24.4% 612
2010 U.S. Access Board 22 53.5% 36.9% 9.6% 0
11. My talents are used well in the workplace.NPositiveNeutralNegativeDNK
2010 Governmentwide 260,171 60.4% 16.8% 22.8% 1,613
2010 U.S. Access Board 20 38.3% 26.8% 34.9% 1
12. I know how my work relates to the agency’s goals and priorities.NPositiveNeutralNegativeDNK
2010 Governmentwide 261,561 84.4% 10.0% 5.6% 1,097
2010 U.S. Access Board 22 91.1% 8.9% 0.0% 0
13. The work I do is important.NPositiveNeutralNegativeDNK
2010 Governmentwide 260,289 92.2% 5.7% 2.1% 788
2010 U.S. Access Board 21 88.8% 11.2% 0.0% 0
14. Physical conditions (for example, noise level, temperature, lighting, cleanliness in the workplace) allow employees to perform their jobs well.NPositiveNeutralNegativeDNK
2010 Governmentwide 261,756 67.0% 14.5% 18.4% 1,032
2010 U.S. Access Board 22 71.0% 18.9% 10.1% 0
15. My performance appraisal is a fair reflection of my performance.NPositiveNeutralNegativeDNK
2010 Governmentwide 259,202 68.4% 14.5% 17.1% 3,296
2010 U.S. Access Board 22 81.8% 4.6% 13.6% 0
16. I am held accountable for achieving results. N Positive Neutral NegativeDNK
2010 Governmentwide 261,232 84.0% 11.3% 4.8% 1,132
2010 U.S. Access Board 22 85.3% 14.7% 0.0% 0
17. I can disclose a suspected violation of any law, rule or regulation without fear of reprisal.NPositiveNeutralNegativeDNK
2010 Governmentwide 249,856 61.6% 19.6% 18.8% 12,270
2010 U.S. Access Board 22 58.5% 32.6% 8.9% 0
18. My training needs are assessed.NPositiveNeutralNegativeDNK
2010 Governmentwide 257,637 53.8% 23.5% 22.8% 3,506
2010 U.S. Access Board 22 22.8% 45.8% 31.4% 0
19. In my most recent performance appraisal, I understood what I had to do to be rated at different performance levels (for example, Fully Successful, Outstanding).NPositiveNeutralNegativeNBJ
2010 Governmentwide 258,886 67.8% 14.0% 18.2% 3,813
2010 U.S. Access Board 22 50.0% 28.7% 21.3% 0
My Work Unit
20. The people I work with cooperate to get the job done.NPositiveNeutralNegative
2010 Governmentwide 256,068 74.7% 13.2% 12.1%
2010 U.S. Access Board 22 67.4% 23.7% 8.9%
21. My work unit is able to recruit people with the right skills.NPositiveNeutralNegativeDNK
2010 Governmentwide 254,002 45.8% 26.9% 27.3% 8,804
2010 U.S. Access Board 18 36.4% 52.9% 10.8% 4
22. Promotions in my work unit are based on merit.NPositiveNeutralNegativeDNK
2010 Governmentwide 247,778 35.4% 28.4% 36.2% 14,914
2010 U.S. Access Board 20 41.7% 37.6% 20.8% 1
23. In my work unit, steps are taken to deal with a poor performer who cannot or will not improve.NPositiveNeutralNegativeDNK
2010 Governmentwide 241,373 30.8% 27.5% 41.7% 21,290
2010 U.S. Access Board 21 17.5% 45.1% 37.4% 1
24. In my work unit, differences in performance are recognized in a meaningful way.NPositive Neutral Negative DNK
2010 Governmentwide 249,067 36.2% 28.7% 35.1% 13,517
2010 U.S. Access Board 20 41.3% 27.8% 30.9% 2
25. Awards in my work unit depend on how well employees perform their jobs.NPositiveNeutralNegativeDNK
2010 Governmentwide 248,800 43.5% 24.1% 32.3% 13,526
2010 U.S. Access Board 20 47.2% 27.8% 25.0% 2
26. Employees in my work unit share job knowledge with each other.NPositiveNeutralNegativeDNK
2010 Governmentwide 260,780 73.1% 14.5% 12.4% 1,480
2010 U.S. Access Board 22 63.3% 23.1% 13.5% 0
27. The skill level in my work unit has improved in the past year?NPositiveNeutralNegativeDNK
2010 Governmentwide 252,402 55.7% 28.0% 16.4% 9,299
2010 U.S. Access Board 22 38.4% 43.8% 17.8% 0
28. How would you rate the overall quality of work done by your work unit?NPositiveNeutralNegative
2010 Governmentwide 262,311 82.2% 14.8% 3.0%
2010 U.S. Access Board 22 76.4% 14.7% 8.9%
My Agency
29. The workforce has the job-relevant knowledge and skills necessary to accomplish organizational goals.NPositiveNeutralNegativeDNK
2010 Governmentwide 255,156 72.5% 16.9% 10.6% 4,104
2010 U.S. Access Board 22 82.2% 4.8% 13.0% 0
30. Employees have a feeling of personal empowerment with respect to work processes.NPositiveNeutralNegativeDNK
2010 Governmentwide 253,074 47.6% 26.0% 26.5% 6,181
2010 U.S. Access Board 21 55.5% 31.0% 13.5% 1
31. Employees are recognized for providing high quality products and services.NPositiveNeutralNegativeDNK
2010 Governmentwide 254,607 51.1% 23.4% 25.5% 4,674
2010 U.S. Access Board 22 66.4% 29.5% 4.1% 0
32. Creativity and innovation are rewarded.NPositiveNeutralNegativeDNK
2010 Governmentwide 251,507 41.1% 28.9% 30.0% 7,479
2010 U.S. Access Board 21 65.4% 25.3% 9.3% 1
33. Pay raises depend on how well employees perform their jobs.NPositiveNeutralNegativeDNK
2010 Governmentwide 244,075 26.3% 28.9% 44.9% 14,814
2010 U.S. Access Board 19 40.5% 38.6% 20.9% 2
34. Policies and programs promote diversity in the workplace (for example, recruiting minorities and women, training in awareness of diversity issues, mentoring).NPositiveNeutralNegativeDNK
2010 Governmentwide 242,918 58.0% 28.0% 14.0% 16,123
2010 U.S. Access Board 20 54.3% 45.7% 9.2% 2
35. Employees are protected from health and safety hazards on the job.NPositiveNeutralNegativeDNK
2010 Governmentwide 255,119 76.4% 13.7% 9.9% 3,676
2010 U.S. Access Board 22 76.3% 19.6% 4.2% 0
36. My organization has prepared employees for potential security threats.NPositiveNeutralNegativeDNK
2010 Governmentwide 254,534 76.3% 14.8% 8.9% 4,197
2010 U.S. Access Board 22 59.1% 23.1% 17.7% 0
37. Arbitrary action, personal favoritism and coercion for partisan political purposes are not tolerated.NPositiveNeutralNegativeDNK
2010 Governmentwide 244,525 51.3% 24.5% 24.2% 14,196
2010 U.S. Access Board 22 58.5% 18.4% 23.1% 0
38. Prohibited Personnel Practices (for example, illegally discriminating for or against any employee/applicant, obstructing a person’s right to compete for employment, knowingly violating veterans preference requirements) are not tolerated.NPositiveNeutralNegativeDNK
2010 Governmentwide 239,180 65.7% 20.3% 13.9% 19,348
2010 U.S. Access Board 21 69.7% 26.0% 4.3% 1
39. My agency is successful at accomplishing its mission.NPositiveNeutralNegativeDNK
2010 Governmentwide 252,313 77.6% 15.6% 6.8% 4,142
2010 U.S. Access Board 22 95.9% 0.0% 4.1% 0
40. I recommend my organization as a good place to work.NPositiveNeutralNegative
2010 Governmentwide 258,700 69.7% 18.8% 11.5%
2010 U.S. Access Board 22 69.8% 25.5% 4.8%
41. I believe the results of this survey will be used to make my agency a better place to work.NPositiveNeutralNegativeDNK
2010 Governmentwide 235,857 44.5% 29.8% 25.7% 23,296
2010 U.S. Access Board 20 69.8% 20.3% 9.9% 2
My Supervisor / Team Leader
42. My supervisor supports my need to balance work and other life issues.NPositiveNeutralNegativeDNK
2010 Governmentwide 256,654 76.2% 12.8% 11.0% 1,745
2010 U.S. Access Board 22 100.0% 0.0% 0.0% 0
43. My supervisor/team leader provides me with opportunities to demonstrate my leadership skills.NPositiveNeutralNegativeDNK
2010 Governmentwide 256,966 66.0% 17.7% 16.3% 1,253
2010 U.S. Access Board 22 71.0% 9.4% 19.5% 0
44. Discussions with my supervisor/team leader about my performance are worthwhile.NPositiveNeutralNegativeDNK
2010 Governmentwide 255,217 62.4% 19.2% 18.3% 2,809
2010 U.S. Access Board 21 66.0% 24.8% 9.2% 0
45. My supervisor/team leader is committed to a workforce representative of all segments of society.NPositiveNeutralNegativeDNK
2010 Governmentwide 238,137 65.3% 24.0% 10.7% 19,679
2010 U.S. Access Board 21 59.9% 29.0% 11.1% 1
46. My supervisor/team leader provides me with constructive suggestions to improve my job performance.NPositiveNeutralNegativeDNK
2010 Governmentwide 256,318 60.9% 20.7% 18.4% 1,456
2010 U.S. Access Board 22 58.7% 23.2% 18.1% 0
47. Supervisors/team leaders in my work unit support employee development.NPositiveNeutralNegativeDNK
2010 Governmentwide 254,400 65.9% 18.6% 15.5% 3,158
2010 U.S. Access Board 22 71.7% 14.0% 14.2% 0
48. My supervisor/team leader listens to what I have to say.NPositiveNeutralNegative
2010 Governmentwide 258,139 74.8% 13.2% 12.0%
2010 U.S. Access Board 22 71.0% 29.0% 0.0%
49. My supervisor/team leader treats me with respect.NPositiveNeutralNegative
2010 Governmentwide 258,058 79.9% 10.7% 9.3%
2010 U.S. Access Board 22 85.8% 14.2% 0.0%
50. In the last six months, my supervisor/team leader has talked with me about my performance.NPositiveNeutralNegative
2010 Governmentwide 257,683 76.4% 10.9% 12.7%
2010 U.S. Access Board 22 30.3% 27.7% 42.0%
51. I have trust and confidence in my supervisor.NPositiveNeutralNegative
2010 Governmentwide 256,935 66.5% 17.1% 16.3%
2010 U.S. Access Board 22 71.0% 15.4% 13.5%
52. Overall, how good a job do you feel is being done by your immediate supervisor/team leader?NPositiveNeutralNegative
2010 Governmentwide 257,701 68.4% 19.1% 12.5%
2010 U.S. Access Board 22 66.9% 14.3% 18.9%
Leadership
53. In my organization, leaders generate high levels of motivation and commitment in the workforce.NPositiveNeutralNegativeDNK
2010 Governmentwide 253,406 44.5% 27.0% 28.5% 2,944
2010 U.S. Access Board 21 48.7% 26.5% 24.8% 1
54. My organization’s leaders maintain high standards of honesty and integrity.NPositiveNeutralNegativeDNK
2010 Governmentwide 247,681 55.7% 23.7% 20.6% 8,613
2010 U.S. Access Board 21 68.5% 21.7% 9.8% 1
55. Managers/supervisors/team leaders work well with employees of different backgrounds.NPositive Neutral NegativeDNK
2010 Governmentwide 246,242 63.5% 22.5% 13.9% 9,918
2010 U.S. Access Board 22 71.5% 14.9% 13.6% 0
56. Managers communicate the goals and priorities of the organization.NPositiveNeutralNegativeDNK
2010 Governmentwide 253,737 64.2% 19.9% 16.0% 2,293
2010 U.S. Access Board 22 91.3% 4.6% 4.1% 0
57. Managers review and evaluate the organization’s progress toward meeting its goals and objectives.NPositiveNeutralNegativeDNK
2010 Governmentwide 242,010 63.5% 23.2% 13.3% 13,560
2010 U.S. Access Board 22 73.5% 22.4% 4.1% 0
58. Managers promote communication among different work units (for example, about projects, goals, and needed resources).NPositiveNeutralNegativeDNK
2010 Governmentwide 249,252 54.5% 23.2% 22.3% 6,513
2010 U.S. Access Board 22 55.0% 18.3% 26.6% 0
59. Managers support collaboration across work units to accomplish work objectives.NPositiveNeutralNegativeDNK
2010 Governmentwide 247,307 57.5% 23.4% 19.1% 6,760
2010 U.S. Access Board 21 52.9% 37.2% 9.9% 0
60. Overall, how good a job do you feel is being done by the manager directly above your immediate supervisor/team leader?NPositiveNeutralNegativeDNK
2010 Governmentwide 246,566 57.3% 25.1% 17.6% 9,176
2010 U.S. Access Board 21 60.4% 29.0% 10.5% 1
61. I have a high level of respect for my organization’s senior leaders.NPositiveNeutralNegativeDNK
2010 Governmentwide 250,987 55.6% 22.8% 21.5% 2,468
2010 U.S. Access Board 21 69.7% 24.7% 5.6% 0
62. Senior leaders demonstrate support for Work/Life programs.NPositiveNeutralNegativeDNK
2010 Governmentwide 233,907 54.7% 26.9% 18.4% 21,420
2010 U.S. Access Board 20 84.4% 15.6% 0.0% 2
My Satisfaction
63. How satisfied are you with your involvement in decisions that affect your work?NPositiveNeutralNegative
2010 Governmentwide 255,655 54.8% 23.0% 22.2%
2010 U.S. Access Board 22 56.2% 25.4% 18.4%
64. How satisfied are you with the information you receive from management on what’s going on in your organization?NPositiveNeutralNegative
2010 Governmentwide 255,641 51.0% 23.3% 25.7%
2010 U.S. Access Board 22 43.1% 28.4% 28.5%
65. How satisfied are you with the recognition you receive for doing a good job?NPositiveNeutralNegative
2010 Governmentwide 255,513 52.2% 21.8% 26.0%
2010 U.S. Access Board 22 55.6% 35.6% 8.9%
66. How satisfied are you with the policies and practices of your senior leaders?NPositiveNeutralNegative
2010 Governmentwide 255,336 45.1% 28.8% 26.2%
2010 U.S. Access Board 22 58.0% 23.7% 18.4%
67. How satisfied are you with your opportunity to get a better job in your Organization?NPositiveNeutralNegative
2010 Governmentwide 255,249 41.7% 27.0% 31.3%
2010 U.S. Access Board 22 30.0% 35.5% 34.5%
68. How satisfied are you with the training you receive for your present job?NPositiveNeutralNegative
2010 Governmentwide 255,351 55.8% 22.8% 21.4%
2010 U.S. Access Board 22 40.2% 31.3% 28.5%
69. Considering everything, how satisfied are you with your job? NPositiveNeutralNegative
2010 Governmentwide 255,243 71.5% 16.4% 12.1%
2010 U.S. Access Board 22 71.0% 18.9% 10.1%
70. Considering everything, how satisfied are you with your pay?NPositiveNeutralNegative
2010 Governmentwide 255,390 65.8% 15.7% 18.5%
2010 U.S. Access Board 22 85.8% 5.3% 8.9%
71. Considering everything, how satisfied are you with your organization?NPositiveNeutralNegative
2010 Governmentwide 255,060 62.4% 20.8% 16.7%
2010 U.S. Access Board 22 66.9% 18.9% 14.3%
Work/Life
72. Please select the response below that BEST describes your teleworking situation.NTelework on a Regular BasisTelework InfrequentlyDo Not Telework, Must Be Physically PresentDo Not Telework, Technical IssuesNot Allowed To TeleworkChoose Not To Telework
2010 Governmentwide 247,268 9.7% 11.6% 36.1% 7.3% 23.0% 12.3%
2010 U.S. Access Board 20 40.9% 34.7% 0.0% 9.0% 0.0% 15.5%
73. How satisfied are you with the following Work/Life programs in your agency… Telework?NPositiveNeutralNegativeNBJ
2010 Governmentwide 172,843 35.4% 41.8% 22.8% 80,124
2010 U.S. Access Board 20 95.5% 4.5% 0.0% 2
74. How satisfied are you with the following Work/Life programs in your agency… Alternative Work Schedules (AWS)?NPositiveNeutralNegativeNBJ
2010 Governmentwide 204,698 59.5% 24.8% 15.6% 49,250
2010 U.S. Access Board 21 84.5% 15.5% 0.0% 1
75. How satisfied are you with the following Work/Life programs in your agency… Health and Wellness Programs (for example, exercise, medical screening, quit smoking programs)?NPositiveNeutralNegativeNBJ
2010 Governmentwide 201,710 51.2% 31.2% 17.5% 52,428
2010 U.S. Access Board 16 31.0% 37.4% 31.6% 6
76. How satisfied are you with the following Work/Life programs in your agency… Employee Assistance Program (EAP)?NPositiveNeutralNegativeNBJ
2010 Governmentwide 154,266 48.1% 43.1% 8.8% 99,806
2010 U.S. Access Board 16 56.7% 30.7% 12.5% 6
77. How satisfied are you with the following Work/Life programs in your agency… Child Care Programs (for example, daycare, parenting classes, parenting support groups)?NPositiveNeutralNegativeNBJ
2010 Governmentwide 99,582 23.1% 60.0% 16.9% 154,397
2010 U.S. Access Board 8 12.2% 73.2% 14.6% 14
78. How satisfied are you with the following Work/Life programs in your agency… Elder Care Programs (for example, support groups, speakers)?NPositiveNeutralNegativeNBJ
2010 Governmentwide 94,393 19.9% 66.7% 13.4% 159,106
2010 U.S. Access Board 7 13.8% 55.1% 31.2% 15