Appendix D: Technical Assistance Data

 FY 2012FY 2013FY 2014

²  Data has been collected since March 1998.

³  An information packet usually contains several publications.  We do not collect data on publications disseminated through partner organizations; therefore the actual number of publications disseminated to our customers is greater than our current data indicates.

Technical Assistance Calls and Faxes 13,180 13,575 13,710
Website User Sessions² 3.7 million 3.8 million 1.3 million
Information Packets³ 1,278 1,240 1,116
  in-personwebinars
Training Sessions 91 85 35 16
Training Participants 7,634 7,865 4,366 9,076