255 Chapter 2: Scoping Requirements

  1. C201 Application
  2. C202 Functional Performance Criteria
  3. C203 Electronic Content
  4. C204 Hardware
  5. C205 Platforms and Applications
  6. C206 Documentation and Support Services
  7. C207 Product Design, Development, and Evaluation

C201 Application

C201.1 Scope.  Where readily achievable, telecommunications manufacturers of ICT that is telecommunications equipment or customer premises equipment shall apply these requirements in the design, development, and fabrication of ICT that it is newly released, upgraded or is substantially changed from an earlier version or model.

Advisory C201.1 Scope.  Existing ICT which undergoes minor or insubstantial changes that do not affect functionality shall not be required to conform to the provisions of this document.

C201.2 Access to Functionality.  Telecommunications manufacturers shall provide individuals with disabilities direct access to all functionality of ICT.  Where telecommunications manufacturers can demonstrate that it is not readily achievable for ICT to provide direct access to all functionality, ICT shall support the use of assistive technology and specialized customer premises equipment where readily achievable.

Advisory C201.2 Access to Functionality.  A determination by a telecommunications manufacturer that it is not readily achievable for ICT to conform to a certain provision does not exempt the ICT in its entirety from coverage under this document.  ICT must conform to those provisions that are readily achievable.

In determining whether compliance with the provisions of this document is readily achievable, telecommunications manufacturers should consider the following list of factors:

1.  The nature and cost of the action needed to provide accessibility or compatibility.
2.  The overall resources of the telecommunications manufacturer, including financial resources, technical expertise, component supply sources, equipment, or personnel.
3.  The overall financial resources of any parent corporation or entity; only to the extent such resources are available to the telecommunications manufacturer.
4.  Whether the accessibility solution results in a fundamental alteration in the nature of the product.

C202 Functional Performance Criteria

C202.1 General.  ICT covered by C201.1 shall conform to the functional performance criteria specified in Chapter 3.

C203 Electronic Content

C203.1 General.  Regardless of the medium or the method of transmission and storage, electronic content integral to the use of ICT covered by C201.1 shall conform to Level A and Level AA Success Criteria and Conformance Requirements specified for web pages in WCAG 2.0 (incorporated by reference in Chapter 1).

Advisory C203.1 General.  WCAG is written to be technology neutral.  While oriented towards web pages which are defined as being delivered using HTTP, it is straightforward to apply the WCAG 2.0 Success Criteria and Conformance Requirements to all electronic content.

C204 Hardware

C204.1 General.  Where components of ICT covered by C201.1 are hardware and transmit information or have a user interface, those components shall conform to the applicable provisions of Chapter 4.

C205 Platforms and Applications

C205.1 General.  Where components of ICT covered by C201.1 are platforms or applications and transmit information or have a user interface, those components shall conform to C206 and the applicable provisions of Chapter 5.

C205.2 WCAG Conformance.  User interface components and content of platforms and applications shall conform to Level A and Level AA Success Criteria and Conformance Requirements specified for web pages in WCAG 2.0 (incorporated by reference in Chapter 1).

Advisory C205.2 WCAG Conformance.  WCAG is written to be technology neutral.  While oriented towards web pages which are defined as being delivered using HTTP, it is straightforward to apply the WCAG 2.0 Success Criteria and Conformance Requirements to user interface components and content of platforms and applications.

C206 Documentation and Support Services

C206.1 General.  Where support services or documentation are provided, telecommunications manufacturers shall provide support services and documentation in conformance with Chapter 6, upon request and at no additional charge to those users.

C207 Product Design, Development, and Evaluation

C207.1 General.  Telecommunications manufacturers shall include accessibility in product design, development, and fabrication.

C207.2 Inclusion of People with Disabilities.  In developing an accessible product design and evaluation process, telecommunications manufacturers shall consider including individuals with disabilities and groups representing individuals with disabilities in all phases of product development, testing and marketing.

Advisory C207.2 Inclusion of People with Disabilities.  When market research is undertaken, telecommunications manufacturers should include individuals with disabilities in target populations of such research.

When product design, testing, pilot demonstrations, and product trials are conducted, telecommunications manufacturers should include individuals with disabilities in such activities.

In determining how and whom to enlist in assisting with design, training, demonstrating, or participation in product trials, telecommunications manufacturers may consider advertising in advocacy organizations’ periodic communication, with membership or demographically similar public or private groups, or other associated entities.